FrameFast

Privacy Policy

1. Who we are

FrameFast (“we”, “us”, or “our”) is a product operated by Unexplored Limited, a company based in the United Kingdom.

Our website is framefa.st and you can reach us any time at team@unexplored.studio.

We care deeply about privacy and aim to keep things as transparent and simple as possible.

2. What information we collect

We only collect the information that helps us run FrameFast smoothly and support our users.

Information you provide

Support form – when you send us a message, we collect your name, email, and message so we can reply.
Plugin submission form – when you submit a plugin, we collect the details you share to review and manage your submission.
Orders – when you make a purchase, payment details are handled securely by Lemon Squeezy (our payment provider). We only receive basic order info like your name, email, and what you purchased.

Information collected automatically

Framer Analytics – we use Framer’s built-in analytics to see anonymous website traffic and usage data. It doesn’t identify you personally or use tracking cookies.
Facebook Pixel – used to understand how people discover our site and to measure ad performance.
YouTube embed – when you watch an embedded YouTube video, YouTube may collect viewing data under their own privacy policy.

3. How we use your information

We use your information only for:

Responding to your support requests
Managing plugin submissions
Processing purchases and sending receipts
Improving our website and product experience
Measuring marketing performance

We never sell your data.

4. Where your data is stored

Support messages are managed securely inside our private Slack workspace.
Purchases and order data are processed through Lemon Squeezy, who handle all payments and receipts.
All systems we use follow strong security standards and comply with GDPR.

5. Who we share information with

We only share data with trusted services that help us operate FrameFast:

Lemon Squeezy – payment processing and order management
Slack – internal communication for support tickets
Facebook – advertising insights via Pixel
YouTube – for embedded videos

Each of these services has its own privacy policy, which you can review for more detail.

6. Cookies

We use essential and anonymous analytics cookies only.

Framer Analytics collects non-identifiable usage data to help us understand site performance.
Our Facebook Pixel and YouTube embeds may set additional cookies for ad measurement or viewing behaviour.

You can adjust your browser settings to control or block cookies at any time.

7. Your rights

Under the GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct or delete it
Withdraw consent for any marketing activity
Lodge a complaint with your local data authority

To exercise any of these rights, email us at team@unexplored.studio.

8. Data retention

We keep your data only for as long as needed to provide our services or meet legal obligations.
Support messages and form submissions are reviewed and deleted periodically.